Terms of Use

These ZeroVacancy Terms of Use (this “Agreement”) apply to your access or use of the ZeroVacancy websites, mobile sites, and applications (collectively, the “ZeroVacancy Sites”) and the content, features, and services (the “Services”) made available by ZeroVacancy.


In this Agreement, “ZeroVacancy” and “we” mean the ZeroVacancy company that is providing the Services to you. The terms “User” and “you” mean any user of the Services. This Agreement incorporates ZeroVacancy’s standard policies, procedures, and terms and conditions for use of the Services that are referenced by name or by links in this Agreement (collectively, the “ZeroVacancy Policies”).

By accessing or using the Services or by clicking “accept” or “agree” to this Agreement, (1) you acknowledge that you have read, understand, and agree to be bound by this Agreement, and (2) you represent and warrant that you are of legal age and not prohibited by law from accessing or using the Services. THIS AGREEMENT CONTAINS, AMONG OTHER THINGS, AN ARBITRATION PROVISION CONTAINING A CLASS ACTION WAIVER APPLICABLE TO USERS WHO ARE RESIDENTS OF THE UNITED STATES (INCLUDING ITS POSSESSIONS AND TERRITORIES), CANADA AND MEXICO.

ZeroVacancy may update or revise this Agreement from time to time. You agree that you will review this Agreement periodically. You are free to decide whether or not to accept a modified version of this Agreement, but accepting this Agreement, as modified, is required for you to continue using the Services. You may have to click “accept” or “agree” to show your acceptance of any modified version of this Agreement. If you do not agree to the terms of this Agreement or any modified version of this Agreement, you must terminate your use of the Services, in which case you will no longer have access to your Account (as defined below). Except as otherwise expressly stated by ZeroVacancy, any use of the Services is subject to the version of this Agreement in effect at the time of use.


Part I - Advertising and Information Service

The Sites provide online advertising and information services for apartment hunters, residents, landlords, property managers, commercial property tenants and potential commercial property tenants. ZeroVacancy does not broker, lease, or sublease apartments directly and is not a party to any transaction between landlords (including, as applicable, property management companies and/or property managers) and residential/commercial property lessees. As a result, ZeroVacancy does not (a) guarantee or ensure any apartment/commercial space or any transaction between a renter and landlord, (b) collect or process payment or execute any lease or sublease documentation on behalf of renters or landlords, or (c) broker, lease, or sublease or offer to broker, lease or sublease, or own any apartments or commercial properties. You are strongly encouraged to personally inspect any apartment or commercial property advertised for rent prior to: signing any lease documentation; providing personal information such as a social security number on a lease application; or wiring or otherwise sending money for any deposit, rent payment or application fee. By using ZeroVacancy Sites and/or Services, you acknowledge that published deals and/or availabilities are subject to change at the sole discretion of the property owner/manager or owner’s representative(s) at any time and without further notice.


ZeroVacancy has relationships with multi-family residential and commercial property owners for the purpose of assisting User in securing leased space at a below market rate. In response to a User’s online request to “Check Availability” (or such term as is used/updated by ZeroVacancy in the future to denote the process of receiving an online inquiry from User), ZeroVacancy contacts relevant property owner(s) as applicable to source an acceptable and leasable space on behalf of User(s).


The availability of any leasable space is determined at the time of response from ZeroVacancy and/or its affiliates/partners, including but not limited to, subject property owner(s) and subject property management companies.


By using the Services User agrees to receive correspondence from ZeroVacancy and/or its affiliates/partners, including but not limited to, subject property owner(s) and subject property management companies by email, text, audio or other electronic messaging.


Part II – Terms for All Services

1.Privacy Policy. ZeroVacancy is committed to helping you safeguard your privacy online. Please review our privacy policy for details about how we collect, use, and disclose information in connection with the Services.

2.Your Account. You may (but are not required to) create an account with ZeroVacancy through the ZeroVacancy Sites (“Account”) in order to use the Services. When registering for an Account, you must provide true, accurate, current, and complete data about yourself on the ZeroVacancy registration form (“Registration Data”). You also agree to promptly update the Registration Data to keep it true, accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your Account and the information in your Account, and, except as otherwise required by applicable law, you are solely responsible for all use of your Account, whether or not authorized by you. You agree to immediately notify ZeroVacancy of any unauthorized use of your Account or any other breach of security related to your use of the Services.

3.Communications from ZeroVacancy. If you use our Sites and Services, ZeroVacancy may communicate with you via electronic messages, including email, text message/SMS, or mobile push notifications in accordance with our privacy policy.

4.Communications from ZeroVacancy partners (building owners and/or their represeantives/agents).Engagement of ZeroVacancy Services carries with it explicit permission - granted by User to ZeroVacancy - such that ZeroVacancy is fully permitted to share User’s supplied contact information with property owners and their representatives/agents exclusively for the purposes of sourcing a below market rate space for User.

5.Technical Requirements. Use of the Services requires Internet access through your computer or mobile device. You are responsible for all mobile carrier data or text message charges resulting from your use of the Services, including from any notifications provided by the Services. In order to use any text message based services, you must maintain an active account with a carrier of electronic communications through mobile devices and you may not use a prepaid cellular phone to access such text message services. ZeroVacancy does not guarantee that the Services will be compatible with all devices or will be supported by all mobile carriers. You may be required to have JavaScript (or similar technologies) enabled to use the ZeroVacancy Site, and some features and portions of the ZeroVacancy Site may not be accessible with JavaScript disabled.

6.Modifications to Services. ZeroVacancy reserves the right, in its sole discretion, to modify the Services from time to time and without notice, including, without limitation, by removing, adding, or modifying portions of the ZeroVacancy Sites, commercial and apartments listings, partner relationships and represented potential discounts. ZeroVacancy shall have no liability to you for any of the foregoing actions. If you object to any such changes, your sole recourse shall be to cease using the Services. Continued use of the Services following any such changes shall indicate your acknowledgment of such changes and satisfaction with all the Services.

7.Intellectual Property Rights and Grant of Rights to User. The features, information, and materials provided and depicted through the Services are protected by copyright, trademark, patent, and other intellectual property laws. All text, graphical content, video, data, and other content made available through the Services (collectively, the “ZeroVacancy Content”) are provided to User by ZeroVacancy or its partners or licensors solely to support User’s permitted use of the Services. The ZeroVacancy Content may be modified from time to time by ZeroVacancy in its sole discretion. Except as expressly set forth herein, no license is granted to User for any other purpose, and any other use of the Services or the ZeroVacancy Content by User shall constitute a material breach of this Agreement. ZeroVacancy and its partners or licensors retain all rights in the Services and ZeroVacancy Content and any associated patents, trademarks, copyrights, mask work rights, trade secrets, or other intellectual property rights. No license, right, or interest in any trademarks of ZeroVacancy or any third party is granted under this Agreement.

8.Application License. Subject to the terms and conditions of this Agreement, ZeroVacancy grants User a non-exclusive, non-transferable, revocable license to use the ZeroVacancy mobile applications, in object code form only, on User’s compatible mobile devices, solely to support User’s permitted use of the Services.

9.Use Restrictions. The Services and ZeroVacancy Content are offered solely for User’s personal use for the purposes described in this Agreement. Any and all other uses are prohibited. ZeroVacancy expressly reserves all its rights and remedies under applicable laws (including state, federal, and provincial/territorial laws). ZeroVacancy reserves the right, in its sole discretion, to refuse service, terminate Accounts, remove or edit content, cancel potential future lease terms, or deny access to the Services. You agree not to (and not to allow any third party to): (1) use any deep-link, robot, spider, scraper, or other automatic or manual device, process, or means to access, copy, search, or monitor any portion of the Services or ZeroVacancy Content, except as expressly authorized by ZeroVacancy; (2) take any action that imposes or may impose (in ZeroVacancy’s sole determination) an unreasonable or a disproportionately large load on the Services or ZeroVacancy’s infrastructure; (3) utilize any device, software, or routine that will interfere or attempt to interfere with the functionality of the Services; (4) rent, lease, copy, provide access to or sublicense any portion of the Services or ZeroVacancy Content to a third party; (5) use any portion of the Services or ZeroVacancy Content to provide, or incorporate any portion of the Services or ZeroVacancy Content into, any product or service provided to a third party; (6) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code or non-public APIs to the Services, except to the extent expressly permitted by applicable law (and then only upon advance notice to ZeroVacancy); (7) modify any Services or ZeroVacancy Content or create any derivative product from any of the foregoing; (8) remove or obscure any proprietary or other notices contained in the Services or ZeroVacancy Content; (9) use the Services or ZeroVacancy Content for any illegal purpose; or (10) publicly disseminate information regarding the performance of the Services or ZeroVacancy Content or access or use the Services or ZeroVacancy Content for competitive analysis or benchmarking purposes. Although the ZeroVacancy Sites may be accessible worldwide, not all features or services discussed, referenced, provided or offered through or on the ZeroVacancy Sites are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. ZeroVacancy reserves the right to limit, in its sole discretion, the provision and quantity of any feature or service to any person or geographic area.

10.United States Government End Users. The Services constitute a “commercial item” as defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire any ZeroVacancy Sites with only those rights set forth therein.

11.Export Control. You may not use, export, or re-export any ZeroVacancy Sites or other aspects of the Services (or any copy or adaptation of the foregoing) in violation of applicable law, including, without limitation, United States and foreign export laws and regulations. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country and that you are not listed on any U.S. Government list of prohibited or restricted parties.

12.Termination. ZeroVacancy may suspend your ability to use all or any element of the Services or may terminate this Agreement effective immediately, without notice or explanation. Without limiting the foregoing, ZeroVacancy may suspend your access to the Services if we believe you to be in violation of any part of this Agreement (including any ZeroVacancy Policies). After any suspension or termination, you may or may not be granted permission to use the Services or re-establish an Account, and, where applicable, you may lose access to and be unable to use any accumulated credit or vouchers previously reported to you. You agree that ZeroVacancy shall not be liable to you for any termination of this Agreement or for any effects of any termination of this Agreement. You are always free to discontinue your use of the Services at any time. You understand that any termination of your Account may involve deletion of any content stored in your Account for which ZeroVacancy will have no liability whatsoever.

13.Reviews, Comments, Communications, and Other Content. The Services may permit you to submit, transmit, post or otherwise provide content, including, but not limited to, reviews, comments, questions, send emails and other communications; and submit suggestions, ideas, comments, questions, or other information (“User Content”). Any such User Content must not be illegal, threatening, obscene, racist, defamatory, libelous, pornographic, infringing of intellectual property rights, promoting of illegal activity or harm to groups and/or individuals, invasive of a third party’s publicity or privacy rights, purposely false or otherwise injurious to third parties, or objectionable and must not consist of or contain software, computer viruses, commercial solicitation, political campaigning, chain letters, mass mailings, any form of “spam” or references to illegal activity, malpractice, purposeful overcharging, false advertising. Any potential and permitted User Content should be unbiased and objective. You may not submit reviews, comments or ratings for which you are being compensated in any manner. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of User Content. The name or handle you choose to provide to ZeroVacancy may be displayed publicly with such User Content. ZeroVacancy reserves the right (but has no obligation) to monitor, remove, or edit User Content in ZeroVacancy’s sole discretion, including if User Content violates this Agreement (including any ZeroVacancy Policies), but you acknowledge that ZeroVacancy may not regularly review submitted User Content. If you do submit User Content, and unless we indicate otherwise, you grant ZeroVacancy a nonexclusive, perpetual, royalty-free, irrevocable, and fully sublicensable (through multiple tiers, including to property owners, partners and other third party websites and feeds) right to use, modify, reproduce, adapt, translate, publish, create derivative works from, distribute, display, and otherwise exploit such User Content throughout the world in any media, and, where applicable, you hereby waive any privacy or publicity rights or any similar rights in an individual’s name or likeness in addition to any moral or other rights you may have in the User Content you submit in favor of ZeroVacancy. You represent that you own, or have the necessary permissions to use and authorize the use of User Content as described herein. ZeroVacancy takes no responsibility and assumes no liability for any User Content submitted by you or any other User or third party, nor do we guarantee any confidentiality with respect to User Content.

14.Your Representations and Indemnity. You represent and warrant that you own or otherwise control all of the rights to any User Content submitted by you; that all User Content submitted by you is accurate; and that exploitation of such User Content by ZeroVacancy and its other Users, partners, and licensees will not violate this Agreement, cause injury to any person or entity, or infringe any third-party rights (including, without limitation, intellectual property rights and rights of privacy or publicity). You will indemnify, hold harmless, and (at ZeroVacancy’s request) defend ZeroVacancy, its affiliates, and its and their representatives, agents, directors, managers, officers, employees, and shareholders (collectively, the “ZeroVacancy Parties”) from and against all claims resulting from (1) any User Content submitted by you, (2) your use of the Services, or (3) any breach or alleged breach by you of this Agreement.

15.Liability Limitations.ZEROVACANCY, ITS AFFILIATES, AND THEIR RESPECTIVE OWNERS, EMPLOYEES, AGENTS, CONTRACTORS AND THIRD-PARTY LICENSORS SHALL IN NO EVENT BE LIABLE FOR ANY DAMAGES OR LOSSES INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, RESULTING FROM OR CAUSED BY THE SITES, THE SOFTWARE, CONTENT, THE MATERIALS, THE LISTING SERVICE, THESE TERMS OF SERVICE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM NEGLIGENCE. IN NO EVENT WILL THE AGGREGATE MAXIMUM LIABILITY OF ZEROVACANCY, ITS AFFILIATES, AND THEIR RESPECTIVE OWNERS, EMPLOYEES, AGENTS, CONTRACTORS AND THIRD-PARTY LICENSORS FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO ZEROVACANCY. THE NEGATION OF DAMAGES SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN ZEROVACANY AND YOU. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ZEROVACANCY CREATES ANY WARRANTY, REPRESENTATION AND/OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. FOR PURPOSES OF THIS LIMITATION OF LIABILITY, "THIRD-PARTY LICENSOR” DOES NOT INCLUDE YOU. Some states do not allow the exclusion or limitation of incidental or consequential damages of implied warranties, so the above exclusion or limitation may not apply to You.

16.Disclaimer of Warranties.YOU EXPRESSLY AGREE THAT USE OF ANY ZEROVACANCY SITE AND RELIANCE ON ITS CONTENT IS AT YOUR OWN RISK. ZEROVACANCY, ITS AFFILIATES AND THEIR RESPECTIVE THIRD-PARTY LICENSORS DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE SITES, THE SOFTWARE, THE CONTENT, THE MATERIALS, THE LISTING SERVICE OR THE RESULTS THAT MAY BE OBTAINED FROM USE OF ANY OF THE FOREGOING. THE SITES, THE SOFTWARE, THE CONTENT, THE MATERIALS AND THE LISTING SERVICE ARE PROVIDED ON AN "AS IS, AS AVAILABLE” BASIS, AND ZEROVACANCY, ITS AFFILIATES, AND THEIR RESPECTIVE THIRD-PARTY LICENSORS SPECIFICALLY DISCLAIM ANY AND ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF NONINFRINGEMENT. ZEROVACANCY AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, TO ANY ACTUAL OR PROSPECTIVE RENTER OF ANY APARTMENT OR COMMERCIAL PROPERTY/SPACE AS TO THE EXISTENCE, OWNERSHIP OR CONDITION OF THE APARTMENT OR COMMERCIAL PROPERTY/SPACE; AS TO THE ADVERTISED AVAILABILITIES, RENT, LEASE TERMS, SECURITY DEPOSIT, OR APPLICATION FEES, IF ANY; OR AS TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION ABOUT AN APARTMENT OR COMMERCIAL PROPERTY/SPACE APPEARING ON ANY ZEROVACANCY SITE. ZEROVACANCY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF SUCH INFORMATION. ZEROVACANCY RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERROR OR OMISSION ON THE SITES OR IN THE CONTENT. ALL APARTMENTS AND/OR COMMERCIAL PROPERTIES/SPACES ARE SUBJECT TO PRIOR LEASE. ANY AND ALL CONCERNS, DIFFERENCES OR DISCREPANCIES REGARDING AN APARTMENT OR COMMERCIAL PROPERTY/SPACE MUST BE ADDRESSED WITH THE LANDLORD AND/OR PROPERTY MANAGEMENT COMPANY PRIOR TO LEASING OF THE APARTMENT OR COMMERCIAL PROPERTY/SPACE. ZEROVACANCY DOES NOT MAKE AND EXPRESSLY DISCLAIMS ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES TO YOU REGARDING THE LISTING SERVICE INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES THAT YOU WILL LEASE YOUR APARTMENT OR COMMERCIAL PROPERTY/SPACE, OBTAIN AN ACCEPTABLE RENT FOR YOUR APARTMENT OR COMMERCIAL PROPERTY/SPACE, ONLY RECEIVE LEGITIMATE INQUIRIES OR SOLICITATIONS FROM QUALIFIED RENTERS, OR RECEIVE ANY INQUIRIES REGARDING YOUR APARTMENT OR COMMERCIAL PROPERTY/SPACE FOR RENT. FOR PURPOSES OF THIS WARRANTY DISCLAIMER, "THIRD-PARTY LICENSOR” DOES NOT INCLUDE YOU. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to You.

17.Third-Party Websites, Applications and Services. The Services may contain hypertext links to websites and applications operated by parties other than ZeroVacancy. Such hypertext links are provided for User’s reference only, and ZeroVacancy does not control such websites and is not responsible for their content. ZeroVacancy’s inclusion of any hypertext links to such websites or applications does not imply any endorsement of the material on such websites or applications or any association with their operators. ZeroVacancy assumes no liability whatsoever for any such third-party websites, applications or any content, features, products, or services made available through such third-party websites or applications. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary's terms of service, including any license transferability and other usage rules therein.

18.Release. Property Owners and their Representatives/Agents are solely responsible for their interactions with you and any and all claims, injuries, illnesses, damages, liabilities, and costs (“Claims”) suffered by you (or, if applicable, any recipient of an ZeroVacancy voucher or referral) as a result of your (or such recipient’s) interaction with or visit to any Property or from any promotion, offer, product or service of any Property, Property Owner or Property Owner Representative(s)/Agent(s). Users must resolve all disputes directly with Property Owners and/or Property Owner Representative(s)/Agents(s). To the maximum extent permitted by applicable law, you hereby release the ZeroVacancy Parties from any and all such Claims. IN CONNECTION WITH THE FOREGOING, IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” You hereby expressly waive and relinquish all rights and benefits under that section and any law of any jurisdiction of similar effect with respect to the release of any unknown or unsuspected claims you may have against the ZeroVacancy Parties pertaining to the subject matter of this Section 18. If you are a resident of the United Kingdom or European Union, this release shall not apply to any damage arising from our willful misconduct or gross negligence, nor shall it apply to damage from injury to life, body or health.

19.Notify Us of Infringers. If you believe any of the Services violate your copyright, notify our copyright agent in writing. The contact information for our copyright agent is at the bottom of this Section.

In order for us to take action, you must do the following in your notice:

(a) provide your physical or electronic signature;

(b) identify the copyrighted work that you believe is being infringed;

(c) identify the item that you think is infringing your work and include sufficient information about where the material is located so that we can find it;

(d) provide us with a way to contact you, such as your address, telephone number, or email;

(e) provide a statement that you believe in good faith that the item you have identified as infringing is not authorized by the copyright owner, its agent, or the law to be used in connection with the Services; and

(f) provide a statement that the information you provide in your notice is accurate, and that (under penalty of perjury) you are authorized to act on behalf of the copyright owner whose work is being infringed.

Here is the contact information for our copyright agent:

Copyright Enforcement

ZeroVacancy

400 Rella Blvd., Ste. 165

Suffern, NY 10901

se@ZeroVacancy.com

Again, we cannot take action unless you give us all the required information.

20.Severability. If any of the provisions, or portions thereof, of this Agreement are found to be invalid under any applicable statute or rule of law, then, that provision (or portion thereof) notwithstanding, this Agreement shall remain in full force and effect and such provision or portion thereof shall be deemed omitted.

21.Assignment. This Agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned, or delegated in any manner by User, but may be freely transferred, assigned, or delegated by ZeroVacancy.

22.Waiver. Any waiver of any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right.

23.ARBITRATION AGREEMENT AND JURY TRIAL WAIVER, CLASS ACTION WAIVER, AND FORUM SELECTION CLAUSE.

If you are a resident of the United States (including its possessions and territories) or Canada, you agree that any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between you and the ZeroVacancy Parties or their successors or assigns shall exclusively be settled through binding and confidential arbitration. If you are a resident in Mexico, you hereby expressly waive any right to exercise a class action before a Mexican court against ZeroVacancy and ZeroVacancy Parties, pursuant to the terms of the Federal Code of Civil Procedure (CódigoFederal de ProcedimientosCiviles) and any other applicable Mexican legislation.

Arbitration shall be subject to the Federal Arbitration Act and not any state or provincial/territorial arbitration law. The arbitration shall be conducted before one commercial arbitrator with substantial experience in resolving commercial contract disputes from the American Arbitration Association (“AAA”). As modified by this Agreement, and unless otherwise agreed upon by the parties in writing, the arbitration will be governed by the AAA’sCommercial Arbitration Rulesand, if the arbitrator deems them applicable, theCommercial Arbitration Rules and Mediation Procedures(collectively, the “Rules and Procedures”).

In the case of arbitration and where permitted by law, you are thus agreeing to GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights EXCEPT for matters that you file in small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. You are entitled to aFAIR HEARING, BUT the arbitration procedures areSIMPLER AND MORE LIMITEDTHAN RULES APPLICABLE IN COURT. Arbitrator decisions are as enforceable as any court order and are subject toVERY LIMITED REVIEWBY A COURT.

In the case of arbitration and where permitted by law, you and ZeroVacancy must abide by the following rules: (1) ANY CLAIMS BROUGHT BY YOU OR ZEROVACANCY MUST BE BROUGHT IN THE PARTY’S INDIVIDUAL CAPACITY, ANDNOT AS A PLAINTIFF OR CLASS MEMBERIN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (2) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF; (3) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, ZeroVacancy will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (4) ZeroVacancy also reserves the right in its sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (5) the arbitrator shall honor claims of privilege and privacy recognized at law; (6) the arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award; (7) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (8) each side pays its own attorneys’ fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its fees and litigation expenses, and, in such instance, the fees and costs awarded shall be determined by the applicable law.

Notwithstanding the foregoing, either you or ZeroVacancy may bring an individual action in small claims court. Further, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret shall not be subject to this arbitration agreement. Such claims shall be exclusively brought in the state or federal courts located in Rockland County, New York. Additionally, notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief before the state or federal courts located in Rockland County, New York in order to maintain the status quo pending arbitration, and hereby agree to submit to the exclusive personal jurisdiction of the courts located within Rockland County, New York for such purpose. A request for interim measures shall not be deemed a waiver of the right to arbitrate.

With the exception of ZeroVacancy Parties (1) and (2) in this Section (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable, or illegal, or otherwise conflicts with the Rules and Procedures, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting part was not contained herein. If, however, either subpart (1) or (2) is found to be invalid, unenforceable, or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor ZeroVacancy shall be entitled to arbitration. If for any reason a claim proceeds in court rather than in arbitration (including any claims brought by parties outside the United States or Canada), the dispute shall be exclusively brought in state or federal court located in Rockland County, New York.

For more information on AAA, the Rules and Procedures, or the process for filing an arbitration claim, you may call AAA at 800-778-7879 or visit the American Arbitration Association website athttp://www.adr.org.

24.Choice of Law. This Agreement is made under and shall be governed by and construed in accordance with the laws of the State of New York, U.S.A, consistent with the Federal Arbitration Act (to the extent permitted by applicable law), without giving effect to any principles that provide for the application of the law of another jurisdiction. You may also be entitled to certain consumer protection rights under the laws of your local jurisdiction and/or country of residency. If you are a resident of a European Union member country, parties may be able to resolve consumer disputes in the way of alternative dispute resolution on the ODR platform of the European Commission. The platform is available athttp://ec.europa.eu/consumers/odr.